Question 1

'Where do you ship to?'

Accepted Answer

We currently ship to the United Kingdom. Some items may have different delivery options depending on the supplier, which will be shown at checkout.

Question 2

'How long will my order take to arrive?'

Accepted Answer

Delivery times vary depending on the product and shipping option selected at checkout. Most orders arrive within the estimated time shown on the product page and at checkout. You’ll receive a confirmation email with tracking details once your order has been shipped.

Question 3

'How do I choose my size?'

Accepted Answer

Please check the size guide on each product page before ordering. If you’re between sizes or unsure, we recommend choosing the larger size for a more comfortable fit.

Question 4

“Can I return or exchange an item?”

Accepted Answer

If there is an issue with your order, please contact us via our Contact page within 14 days of receiving your items. We’ll review your case and let you know the options available based on the product and supplier.

Question 5

“Are customs fees or taxes included?”

Accepted Answer

All prices are shown in GBP (£). Any additional customs charges or import taxes, if applicable, are the responsibility of the customer and may vary depending on your location and the product.

Question 6

“How can I contact you?”

Accepted Answer

You can reach us through our Contact page or by emailing supportbrambleandline@gmail.com.
We aim to reply within 1–2 business days.

Question 7

“Do you offer gift cards?”

Accepted Answer

Yes. You can purchase a Bramble & Line eGift Card on our Gift Card page and choose the amount you’d like to send.

FAQ

Frequently asked questions